Customs & Duties
Customs & Duties Information
Important information about international shipping, customs duties, and import taxes
Overview
When ordering internationally, you may be subject to customs duties and import taxes levied by your country's customs authorities. These charges are separate from your order total and are the responsibility of the recipient.
Customs policies vary by country, and we recommend contacting your local customs office for specific information about potential charges before placing your order.
Customer Responsibilities
As the recipient, you are responsible for:
- All customs duties, taxes, and brokerage fees imposed by your country
- Providing accurate delivery information and contact details
- Being available to receive the package and pay any applicable fees
- Understanding your country's import regulations and restrictions
How Duties Are Calculated
Customs duties and taxes are calculated based on several factors:
- The declared value of your order
- The type of products being shipped
- Your country's specific duty rates and tax policies
- The country of origin of the products
These charges are determined by your local customs authority and are beyond our control. We declare the full commercial value of all shipments as required by law.
Payment of Duties & Taxes
Depending on your country and the shipping method, duties and taxes may be:
- Collected at delivery: The courier will collect payment before releasing your package
- Billed separately: You may receive an invoice from the customs authority or courier
- Pre-paid: Some countries offer the option to pre-pay duties during checkout (where available)
Please note that we cannot predict the exact amount of duties and taxes you will be charged, as these are determined by your local customs office.
Customs Clearance & Delays
International shipments must clear customs in your country, which can take additional time beyond standard shipping estimates. Delays may occur due to:
- Customs inspections and processing times
- Missing or incomplete documentation
- High volume periods (holidays, peak seasons)
- Additional verification requirements
We ship all orders promptly, but we cannot control customs processing times. Please allow extra time for international deliveries.
Questions?
If you have questions about customs duties or international shipping, please contact us before placing your order. While we cannot provide specific duty amounts, we're happy to help with general shipping information.
For detailed information about your country's import policies, please contact your local customs office directly.
Important: Refusal to pay customs duties or taxes may result in your package being returned to us. Return shipping fees and any applicable restocking fees will be deducted from your refund.